𝐁𝐲 𝐮𝐬𝐢𝐧𝐠 𝐨𝐮𝐫 𝐨𝐧𝐥𝐢𝐧𝐞 𝐬𝐭𝐨𝐫𝐞, 𝐲𝐨𝐮 𝐜𝐨𝐧𝐟𝐢𝐫𝐦 𝐭𝐡𝐚𝐭 𝐲𝐨𝐮 𝐡𝐚𝐯𝐞 𝐫𝐞𝐚𝐝, 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐨𝐨𝐝, 𝐚𝐧𝐝 𝐚𝐜𝐜𝐞𝐩𝐭𝐞𝐝 𝐨𝐮𝐫 𝐓𝐞𝐫𝐦𝐬 𝐚𝐧𝐝 𝐂𝐨𝐧𝐝𝐢𝐭𝐢𝐨𝐧𝐬, 𝐚𝐧𝐝 𝐲𝐨𝐮 𝐚𝐠𝐫𝐞𝐞 𝐭𝐨 𝐟𝐨𝐥𝐥𝐨𝐰 𝐭𝐡𝐞𝐦.

Terms & Condition

Welcome to Fuwa ♡

You agree to use Fuwa website only for purposes that are permitted by these Terms & Condition. Please kindly take some time to read these Terms & Conditions (T&C) prior to using the site (www.fuwaofficial.com). Your use of the site understood & agreed to abide to these T&C.

We may from time to time modify or change the Terms and Condition. Our Terms of Use were last updated on 12 July 2025 Terms and Conditions Agreement applies from this date onwards. 

 

Orders

  • You may place your order on Fuwa website with ensure that your personal data is correct and updated. An order number will be given with every success placed.
  • After order has been placed, it is not allowed to make any changes, kindly ensure you have selected the correct item(s) in the correct colors and sizes before placing an order.
  • Order will be cancelled if payment hasn’t made within 24 hours.
  • Please note, once your order has been placed, your order may not be cancelled.

 

Preorder

  • Preorder are sold out item(s) that arranged overseas assistants to secure your item(s) even Fuwa purchase trip has eneded.
  • Estimated Time Arrival (ETA) of each preorder date will be around 7-14 working days.
  • For order consist of preorder & ready stocks items, kindly notes that will shipped out once all preorder item(s) arrive.
  • Customer may request to shipped out ready stock first and will be charges extra postage fee. Please contact our customer service for more details.

 

Shipping

  • Ready stocks order will be shipped within 1-3 working days. Delivery is carried our during working days, Monday to Friday, and is excluding weekends and public holidays.
  • If your order under PREORDER, it will shipped out once all preorder item(s) arrive.
  • Once the tracking number is emailed to you, your parcel is under the responsibility of our third party postage service provided, any delay or lost parcel happened is beyond our control.


Bounced Parcel

  • We will contact via Whatsapp / Email if we received any bounced parcel
  • Cost of re-delivery will be borne by customer.
  • Bounced parcel that are unclaimed after 180 days (half year) will be deemed as Memories property & no compensation will be done as sufficient response time has been given.